Support That Works Like Your Trading Desk

Real engineers responding within minutes, not bots. Direct lines to the team that built your platform — available across Dubai, London and Singapore time zones.

15min

P1 Response

24/5

Coverage

99.99%

Uptime SLA

<1hr

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Four ways to reach us

Pick the channel that matches the urgency. We answer on all of them.

Email Support

Send us a message via the contact form. Routed directly to the support team.

Open contact form

Book a Call

30-minute call with a solutions engineer to walk through your requirements.

Schedule on Calendly

Direct Line (Dubai HQ)

For existing customers with active production deployments.

+971 4 401 9472

Live Chat Request

Enterprise customers can request a shared Slack or Telegram channel via contact form.

Request access

Self-serve resources

Most questions have already been answered. Check these first — often faster than waiting on email.

Knowledge Base

24 articles covering onboarding, trading, CRM, payments and APIs.

Open

Developer Docs

FIX, REST and WebSocket API references with code samples.

Open

System Status

Real-time uptime and incident history for all platform services.

Open

Want a dedicated account manager?

Enterprise customers get a named CSM, shared Slack channel and quarterly business reviews. Talk to sales to upgrade your plan.